| Stock Availability
We only sell products that we have in stock.
And if we make a mistake, we will send you a £5 voucher to use on a future purchase. Click here for further information. |
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Change Currency
The price you see is the price you pay.
Discoo allows customers to pay in 12 currencies:
- Pound Sterling
- Euro
- US Dollars
- Yen
- Australian Dollar
- Canadian Dollar
- Hong Kong Dollar
- New Zealand Dollar
- Norweigan Kroner
- Polish Zloty
- Singapore Dollar
- Swiss Franc
Please note that you can still buy from us if you hold a bank or credit card in a different currency. However, your bank may charge you for an international transaction.
You can change your currency using the Change Currency box on the right hand column. |
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Telephone or Fax Orders
We are happy to accept orders by Telephone
or Fax, please click here to
view our contact details.
Please note that for Fax Orders we require a photocopy of
the Payment Card you wish to use.
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Change or Cancel an Order
You may usually change or cancel
an order if it has not already dispatched by contacting Customer Services.
If your order has dispatched, then you should follow the
guidelines set out under the Returns/ Exchange section.
Contact Customer Services
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Change Delivery DetailsIf your order has not dispatched, you
may change the Delivery Address by contacting Customer Services. |
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Adding an Item to an OrderIf you Telephone our office we will
do our best to add an item to your order, but in most cases,
this is not possible, as orders are sent to the warehouse
for packing as soon as they come in. You will usually have
to make a new order with the additional item.
Contact Customer Services |
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Credit
& Debit Cards
Discoo accepts the following Payment
Options
- Visa
- MasterCard
- Delta
- JCB
- Switch/ Maestro
- Solo
- Visa Electron
- American Express (through PayPal)
- PayPal
We do not accept payment by Cheque, Postal Orders or Cash
On Delivery.
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Returns, Refunds and Exchanges
Returns
& Exchange Policy
Extended Returns Period for Christmas: Items ordered between
1st December and 22nd December may be returned up to 10th
January 2007.
Under the United Kingdom Distance Selling Regulations you
have the right to cancel your order for any reason and receive
a full refund. If, however, your order has already shipped,
you will need to return the item to us. (Certain items - including
some jewellery and underwear - may not be returned for hygiene
reasons).
If you decide you do not want a product,
then you can return it to us at the address below. As long
as the product is still in mint condition, and has not been
used, worn, damaged or washed, then we will refund you the
full cost of the item.
Sorry, we cannot refund
the cost of returning an item to us.
Please ensure that you are
not wearing any products such as deodorant, perfume, make-up
or fake tan that may leave a scent or a mark when trying on
an item. We will not be able to accept returns of marked items.
In order to qualify for
a refund, you must return the item within 14 days of receipt.
If we receive a return after
that time then we may at our discretion issue a store credit.
Please note that sale items
may only be returned for a store credit.
Some items cannot be returned
for hygeine purposes - these include jewellery and underwear.
How to make a Return
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Contact Customer Services using the email form, and let us know if you require a refund or an exchange.
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Please package the item securely, enclosing the original
documentation OR a short note with your Name, Address,
Order Number, and the reason for the Return.
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To avoid delay, please clearly
mark the reverse of the package "RETURNED ITEMS".
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Address the package:
Discoo Returns
73 Caledonian Road
London
N1 9BT
United Kingdom
Tel: +44 (0)845 053
7733
(The Telephone number
helps ensure the package does not get lost.)
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For your own protection, send the
return using a Registered Mail service. |
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| Incorrect Item Delivered
If the item is not what you ordered,
faulty, damaged, or just not in the sort of perfect condition
you have every right to expect, then we will give you back
your money, plus any cost you have spent sending it to us
(just send it back registered mail).
We will happily exchange
the item once we have received it - just follow the instructions
under Returns (above).
We are sorry, but we cannot
send out any replacement product - even if it is wrong or
damaged - until we have received the first product back, unless
you do a Speed Exchange (see below).
Please note that the value
of any refund for postage incurred by you in returning an
item to us will not exceed our standard delivery charges.
So please send it Registered Mail, and do not use next day
International Couriers! |
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| Order Part Delivered
We may Part Dispatch your order if
one or more items are at a separate location (e.g. in our
warehouse or in store) or if an item is out of stock. Check
your Order Status for more information.
If you are concerned that
an item is missing from your order, please Contact Customer Services. |
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Standard Exchanges
If you would like to exchange an item
for an item of the same value, please follow the instructions
under Returns (above) and include a note to say which item
you wish to exchange it to. You should always Contact us before
you send anything back, so that we know it is coming, and
can advise you if the exchange product is available. |
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Speed ExchangesIf you require an exchange in a hurry,
please Telephone us and tell us that you want to do a Speed
Exchange.
We will order you a replacement item, Pre-Authorise your Credit/
Debit Card with a charge you for the replacement (but not
charge you), waive your shipping costs, and send it straight
out. As soon as we receive the Return, we will refund your
original purchase and complete the payment for the replacement
item. |
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| Refunds
Any refunds are for the value of the
items you purchased at the time you purchased them. We refund
you the same way you purchased the items - so a refund to
your Credit Card if you used a Credit Card.
If for any reason
we are unable to refund in the form of tender originally used,
we will either send a cheque or provide a Store Credit.
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Product Reduced After PurchaseSorry, but if the product you ordered
is reduced in price at a later date, we cannot refund you
the difference. |
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Vouchers & Coupons
How to use
If you have received a Voucher
/ Coupon Code, it will be in one of three formats:
- % Off Total price, including postage
- A fixed GBP amount valid off the Total Price
- Free Shipping
You can use the Code at
the Checkout stage to discount the total value of your order.
Simply enter your coupon code into the Vouchers/ Coupon Box
and click Continue.
Some coupons are limited
to certain Products or to one or more Designers.
Most coupons can be used
only once, and all Coupons expire after a fixed date.
If you are returned to the
payment page after entering a coupon code, it may mean that
the Coupon Code has been entered incorrectly or that the Coupon
has expired.
You can only use one
Coupon code at a time; so if you have more than one, choose
the one that discounts the most!
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Contact Information
Telephone & Address
Details
The Discoo Registered Company
Address is:
Discoo Limited
Milton House,
Gatehouse Road
Aylesbury.
HP19 8EA
Our Returns and Trading Address is:
Discoo Limited
73 Caledonian Road
London.
N1 9BT
Contact Customer Services |
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Technical Problems
Should you experience any technical
problem with the site, please use the Online Contact Form or telephone us during business hours.
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Sales and Marketing Enquiries
Please use the Online Contact Form and your query will be forwarded to the relevant
person. |
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Affiliate EnquiriesOur Affiliate program is handled by Affiliate Window - Affiliate Window . |
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PR and Media Enquiries
Please use the Online Contact Form to contact our PR team. We are happy to provide
samples for Magazine Shoots, print ready photographs and product
information on an as required basis. |
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Complaints
In the first instance, please use the
Online Contact Form and provide
details of any complaint. If you feel that the response was
inadequate, please telephone us during working hours on +44
(0)845 053 7733 and ask to talk to the Customer Services Manager.
We take customer satisfaction very seriously, and will always
do our best to ensure that any concern you raise is dealt
with satisfactorily. |
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| Privacy and Security
privacy_ch |
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Terms and Conditions
Jurisdiction
Discoo is a retail enterprise located
in the United Kingdom, governed by the Laws of England and
Wales.
Intellectual Property &
Copyright
The intellectual property rights on
all software made available to users of the Discoo.co.uk website
remains the property of Discoo and its partners. You are not
permitted to publish, reproduce or distribute any images or
textual content without our prior written consent.
Retail of Products
When you make an order you are offering
to purchase a product from us at a price that will be confirmed
subsequent to any offer. If an item advertised on the website
is incorrectly priced at the time of your order, Discoo is
under no contractual obligation to supply that item at the
incorrect price. Any offer to purchase will be fulfilled subject
to availability.
Under the United Kingdom Distance Selling Regulations you
have the right to cancel your order for any reason without
penalty prior to its dispatch and receive a full refund. If
an order has dispatched we cannot refund any postage costs
incurred by us, nor refund postage costs incurred in returning
items. In order to qualify for a refund, the products must
be in their original condition, unworn and unmarked.
Return Of Items
Discoo will accept Returns of unwanted purchases 14
days following receipt. |
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